Privacy Policy

Muddi Pet ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, sign up for communications, or interact with us through any other means.

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, shipping/billing address

• Order Information: Products purchased, payment method (processed securely via third-party gateways), and transaction history

• Account Details: If you create an account, we store your login credentials securely

• Marketing Information: Preferences for receiving communications, participation in promotions or surveys

• Device & Browsing Info: IP address, browser type, device type, referring site, and browsing behavior via cookies and similar technologies

We collect personal information:

• When you make a purchase or create an account

• When you sign up for our email or SMS communications

• Through cookies and tracking tools on our website

• When you engage with us via social media or customer service

We use your information to:

• Fulfill and manage your orders

• Provide customer support

• Send transactional communications (order confirmations, shipping updates, etc.)

• Personalize your shopping experience

• Send marketing communications (email/SMS) if you opt in

• Improve our website and products

• Comply with legal obligations

If you opt in, we may send you emails or SMS messages with product updates, exclusive offers, and content we believe you'll enjoy.

You can unsubscribe from emails at any time using the link in the footer of our emails. To opt out of SMS, simply reply STOP to any message.

We do not sell your contact information. It may be shared with trusted service providers (e.g. Klaviyo, SMS platforms) solely to deliver communications on our behalf.

We may share your information with:

• Service providers: Payment processors, email/SMS platforms, shipping partners, and analytics tools

• Advertising partners: To display relevant ads on other sites (may be considered "sharing" or "sales" under some state laws)

• Legal authorities: When required by law or to protect our rights

We use cookies to improve site performance and personalize your experience. Some cookies may be used by third parties to deliver targeted ads. Depending on where you live, this may be considered a "sale" or "sharing" of personal information.

To opt out of these practices, you may:

• Use the "Do Not Sell or Share My Personal Information" link

• Enable the Global Privacy Control (GPC) signal in your browser

Depending on your jurisdiction (e.g., California, EU/UK), you may have rights to:

• Access or correct your personal data

• Request deletion of your data

• Opt out of certain data uses (e.g., targeted advertising)

• Lodge a complaint with a privacy authority

To exercise these rights, contact us at: customercare@muddipet.com

We take reasonable precautions to safeguard your information. We retain your data only as long as needed for the purposes outlined in this policy, unless a longer retention period is required by law.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from minors.

If you access our site from outside the U.S., please be aware that your data will be processed and stored in the United States and subject to applicable U.S. laws.

We may update this Privacy Policy from time to time. If material changes are made, we will notify you via our website or direct communication. The effective date at the top of this page reflects the latest version.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Muddi Pet
Email: customercare@muddipet.com

 

Effective Date: 06/01/25